![]() ![]() To accomplish this, Aircall required a session border controller that could be hosted on Amazon Web Services (AWS), and they preferred an SBC with media bypass features to reduce latency on calls. Each time they add a new provider through SIP, they must “standardize” traffic so that it can be properly delivered to their application. To date, Aircall has entered 40+ markets, and they expect to add several more in the year ahead as their business continues to expand around the globe. To supply international customers with local numbers, Aircall works with a growing number of providers. It provides rich analytics, plus monitoring & whispering capabilities – which aid employee training by facilitating the ability to listen-in and coach teammates during live calls.Īircall also offers a number of Computer Telephony Integration ( CTI) features that offer the ability to customize workflows and improve team productivity, especially for Sales and Support teams. Aircall’s solution is currently deployed by more than 50,000 users around the globe.Īircall offers all of the sought-after call-center features, including parallel calls, unlimited concurrent calls, call recording, time-based routing, call queuing, callback requests, and many others. They proudly call it, “The Phone System for Modern Business.”īased on cloud infrastructure and offering a WebRTC client interface, Aircall keeps conversations well-informed by integrating their voice services with popular CRM tools such as Salesforce, HubSpot, Zendesk, and others. Headquartered in Paris and New York City, Aircall is a cloud-based phone system offering an innovative contact-center-as-a-service (CCaaS) solution. NECA Compliance with Cloud-based Services.Network Transformation with Secure Billing.
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